Terms & conditions - Test & repair

In addition to the complaints procedure included in the terms of delivery, Hatraco uses a separate 'Testing & Repairs' procedure. This procedure specifies how Hatraco handles the testing and repair of products that the customer has complaints about.

Section 1. Product categories

Products can be divided in 2 categories:

  • 1a. Products that can be tested and repaired in-house at Hatraco:
    • Hatraco spark plug cables and ignition (rail) systems;
    • Most Altronic ignition units
    • Tech Development (TDI) air starters
    • Kineteco mechanical starters
    • Kocsis Technologies, Inc. (KTI) hydraulic starters
  • 1b. Products that will be sent by Hatraco for testing and/or repair to the original manufacturer or representative.
  • 2. Products that cannot be tested and/or repaired - such as spark plugs*, certain sealed/cast-in products, or products outside of the regular Hatraco delivery programme. For spark plugs, a return shipment must at all times be accompanied by a fully and truthfully completed application form as can be found on the website.

The following procedures are followed with regard to the categories described above.:

Section 2. Product categories 1a and 1b.

  • 1.The Testing & Repairs form on Hatraco's website (www.hatraco.com) must be filled out. After completing this form, Hatraco will issue a purchase order number to the customer for inspection and testing purposes.
  • 2.Subsequently, the customer will receive an email in which Hatraco grants permission to ship the product to Hatraco. This email contains an RMA number as well as shipping instructions. The customer can then ship the product to Hatraco's warehouse in Angerlo. In accordance with the applicable terms of delivery, this shipment is made by the customer on the basis of Delivery Duty Paid (DDP).
  • 3.Upon receipt of the products by Hatraco, Hatraco will confirm this to the customer by email.
  • 4. The products will be subsequently inspected and tested, whereby the following applies:
    • Category 1a.
  • These products will be inspected and tested in-house at Hatraco. Certain products are subject to a mandatory inspection and testing fee, which will at all times be charged to the customer by Hatraco and invoiced separately.
    • Category 1b.
  • 4b. Hatraco will forward the goods to the original manufacturer or representative for inspection and testing. Hatraco will forward the goods to the manufacturer within 3 weeks after receipt of your shipment.
  • 5. After inspection and testing, Hatraco will assess whether the defective product is covered by Hatraco's warranty scheme. If this is the case, Hatraco will repair, replace or refund the defective product at the option of Hatraco. The costs associated with repair or replacement will then be borne by Hatraco. Repaired or new products will be shipped by Hatraco to the customer based on a CPT (Carriage Paid To) shipping condition.
  • 6. If the defective product is not covered by the warranty scheme, Hatraco will send a quotation for repair to the customer after inspection and testing. This quotation will include the quotation for the inspection and testing costs as well the costs for a complete repair of the product. The products can then be repaired at the customer's discretion in accordance with the quote provided.
  • 7. The customer must notify Hatraco in writing within 30 days of receipt of the quotation whether or not it approves repair of the product. If Hatraco does not receive response within 30 days, it will send the customer a one-time reminder in which the customer is requested to respond within 5 working days after the reminder has been sent. If the customer does not respond within this new period of 5 working days, Hatraco will return the unrepaired products to the customer at the expense of the customer, whereby the aforementioned inspection and testing costs will also be charged by Hatraco to the customer.
  • 8. As soon as the customer has given their written approval for the repair of the products, Hatraco will ensure that these products are repaired as soon as possible. Hatraco will take care of the shipment of the repaired products to the customer on the basis of a CPT – freight on account shipment.
  • 9. If the customer chooses not to have the product repaired, the aforementioned inspection and testing costs, as well as any shipping costs to be incurred by Hatraco, will be charged to the customer.
  • 10. If Hatraco indicates that repair is not possible or if the customer does not wish to have the repairs be carried out, Hatraco will prepare a quotation for the replacement of the product with a new identical or equivalent product at the customer's first request. If the customer chooses to have the product replaced by a new identical or equivalent product, the aforementioned inspection and testing costs will lapse.

Section 3. Products of category 2.

  1. see step 1 of product category 1.
  2. see step 2 of product category 1.
  3. see step 3 of product category 1.
  4. If possible and necessary, Hatraco will test the product or send the product to the original manufacturer for testing..
  5. Upon receipt and possible testing, Hatraco will assess whether the defective product is covered by Hatraco's warranty scheme. If this is the case, Hatraco will replace or refund the defective product at the option of Hatraco. The costs associated with the replacement will then be borne by Hatraco. New products will be shipped by Hatraco to the customer based on a CPT (Carriage Paid To) shipping condition.
  6. If the defective product is not covered by warranty, Hatraco will, now that this type of product is not eligible for repair, prepare a quotation for the replacement of the product with a new identical or equivalent product. If the customer chooses to have the product replaced by a new identical or equivalent product, the aforementioned inspection and testing costs will lapse. Hatraco will take care of the shipment of these products to the customer on the basis of a CPT – freight on account shipment.
  7. The customer must notify Hatraco in writing within 30 days of receipt of the quotation whether it approves replacement of the product. If Hatraco does not receive response within 30 days, it will send the customer a one-time reminder in which the customer is requested to respond within 5 working days after the reminder has been sent. If the customer does not respond within this new period of 5 working days, Hatraco will return the products to the customer at the expense of the customer, whereby any inspection and testing costs incurred will also be charged by Hatraco to the customer.
  8. If the customer chooses not to have the product replaced, any inspection and testing costs incurred, as well as any shipping costs to be incurred by Hatraco, will be charged to the customer.